Warranty

WARRANTY TERMS AND CONDITIONS

This warranty is valid within the territories of European Union Member States and EFTA signatory countries to the European Economic Area Agreement. Consult current legislation or local distributors for other countries.

36 MONTH REPAIR WARRANTY

Under Royal Decree-Law 7/2021, of 27 April, as from the date of purchase of the product by the first end user, Hispania Digital Technology, S.L. (hereinafter “HIDITEC”) shall respond for any lack of conformity that exists at the time of delivery of the product and throughout the 36-month warranty period, under the terms and conditions established in the aforementioned regulation. Only official brand products are covered by this warranty. This warranty also covers the original accessories, understanding as such all the components included in the original box.

Product batteries have a warranty period of 24 months and are excluded from the 36-month product warranty period.

If the product does not conform to contract stipulations, upon presentation of the receipt of purchase or bill, the purchaser shall be entitled to have the product replaced or repaired, to receive a reduction in the price or to terminate the contract, as provided for under said Regulation.

This warranty shall not apply if the defect has been caused by the purchaser and/or by any third party due to improper use, negligence, use of the product for a purpose other than that for which it was designed, failure to use or install the product as indicated in the instructions in the manual, or for any other cause unrelated to material or manufacturing defects, such as battery wear (except in the case of material or manufacturing defects), cosmetic damage (scratches, breaks), third-party software, contact with liquids or fire, breakdowns caused by natural catastrophes, as well as any modifications or repairs not authorised by HIDITEC.

Warranty management entails the repair and, where not possible, the replacement of any device, part or component that does not work properly due to a manufacturing defect. Replaced or defective parts or the replaced product must be returned to HIDITEC. All tasks involved in managing these returns will be conducted at the facilities authorised by HIDITEC.

Whenever possible, the device must be sent to the HIDITEC Technical Service in its original box and with the accessories that the product included at the time of purchase. Do not include other accessories or external media (pen drives, SD or SIM cards, etc.) unless expressly required by the Technical Service. HIDITEC shall not be liable for the replacement of the accessories and media sent without prior authorisation.

HIDITEC cannot guarantee the repair or replacement of the items covered by this warranty without running the risk of information or data loss. Accordingly, HIDITEC accepts no liability, either explicitly or implicitly, for any such loss.

We recommend that you make a back-up copy of any important data contained on the devices to avoid its loss and that you send the product with all information deleted from its memory or, as far as possible, with the original factory information.

Any product change or repair shall not extend the initial warranty period. Notwithstanding, the time it takes to manage product replacement or repair shall not be taken into account for the purposes of calculating the warranty period.

While under repair, no payment or claims may be made for damages arising for time that the product will be out of service.

REPLACEMENT DURING THE FIRST 30 DAYS

If a manufacturing defect arises during the 30 days following purchase of the product, HIDITEC undertakes to replace it with a completely new one of the same model. If for stock-related reasons it is not possible to replace it with the same model, it shall be replaced by a model with the same or better features than the original product. This handling will involve no added expense for the customer.

OUT OF WARRANTY REPAIRS

If the proof of purchase document is not available or if, once the product has been inspected, the problem is not covered by this warranty, HIDITEC shall offer the possibility of an out-of-warranty repair.

HIDITEC cannot guarantee product repair without the risk of loss of information or data. Accordingly, HIDITEC accepts no liability, either explicitly or implicitly, for any such loss.

We recommend that you make a back-up copy of any important data contained on the devices to avoid its loss and that you send the product with all information deleted from its memory or, as far as possible, with the original factory information. Do not include other accessories or external media (pen drives, SD or SIM cards, etc.) unless expressly required by the Technical Service. HIDITEC shall not be liable for the replacement of the accessories and media sent without prior authorisation.

Repairs carried out by the authorised technical service shall have a 12-month warranty as of delivery of the repaired or replaced product. Used components shall also have a 12-month warranty.

The customer must bear the costs of out-of-warranty repairs, including collection and shipment expenses. HIDITEC shall draw up a quote for the repair, which shall be free of charge if accepted. If the quote is not accepted, the repair shall be cancelled and the customer must pay HIDITEC a fee for drawing it up, along with any associated transport management costs. Customers may request to collect the product by their own means, in which case HIDITEC must be informed of the proposed collection method.

Quote cost: €6 + transport costs.

Failure to make the aforementioned payments means the product shall become the property of HIDITEC within the term established by law.

HOW TO PROCESS THE WARRANTY

HIDITEC offers customers a Technical Assistance service, which can be requested through the contact forms on the website itself or by phone. It also provides a frequently asked questions section that can be consulted in the support section on the official website.