Shipping & Returns

7. HOME DELIVERY SERVICE

7.1 The territorial scope of sales through the Store is exclusively within the national territories of Spain and Portugal; therefore, the delivery service will only be available for these territories. Products bought through the Store will be sent to the delivery address specified by the Customer once payment has been confirmed. The maximum delivery time is thirty (30) days as established by Law. Average delivery times range between 3 and 4 days.

7.2 HIDITEC′s delivery service is provided in collaboration with renowned logistics companies. Orders will not be delivered to PO Boxes, hotels or other nonpermanent addresses.

7.3. Shipping costs are not included in the prices of the Products. Upon acquiring a Product, the Customer shall be informed of the exact shipping cost.

7.4 Customers in the Canary Islands, Ceuta, Melilla and other international destinations will be responsible for paying customs and/or import duties. Shipping fees do not include customs duties and/or VAT in the country of origin. HIDITEC shall not be liable for any other additional charges; the Customer shall be liable for these charges.

5. RETURN POLICY. CHANGE OF OPINION. RETURN COSTS

The right to withdraw is the customer’s right to cancel the purchase made under Articles 68 and 102 and following and related provisions of Royal Legislative Decree 1/2007, of 16 November, adopting the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws.

5.1 The customer has the right to withdraw from the contract within a period of 14 calendar days as of receipt of the order, without indicating the reason and without incurring any cost, except for those provided for under Articles 107.2 and 108 of Royal Legislative Decree 1/2007, of 16 November, adopting the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, including return costs and costs of the delivery method chosen by the customer (“home delivery”) that exceed the cost of the ordinary delivery method.

5.2 The right to withdraw shall be exercised in accordance with the following terms and conditions:

Customers shall have 30 days to exercise the right to withdraw as of product delivery date by simply notifying HIDITEC of their decision through any of the channels established for this purpose.

The customer can process withdrawal through the Customer Portal https://www.hiditec.com or over the Customer Service telephone number +34 965 726 425, Monday–Friday from 9:00 a.m. to 6:00 p.m. Once requested, HIDITEC shall acknowledge receipt of the request and provide the customer with a return registration number in the email indicated in the purchase process. HIDITEC shall manage the collection of the product at the address where the delivery was made, unless the customer wishes to manage the return on his or her own account. In the event that the customer should indicate that the collection needs to be made at a different address, the customer shall be informed of the additional cost of return which, where appropriate, may be involved.

In both cases, HIDITEC shall provide the customer with a package label or identifier code that must be attached or indicated on the outside of the packaging along with the shipment details.

The customer must return the product unused in their original packaging. This means that the product must be complete, undamaged and must not be dirty. Moreover, it must be returned with the instructions and other accessories originally delivered with it.

Products must be returned in the original packaging. In case of damage, once the product has been received and inspected, the customer shall be informed of the cost of the depreciation involved which, where appropriate, shall be discounted from the total amount to be reimbursed.

5.3 Customers exercising their right to withdrawal shall have to pay the direct costs of returning the goods, which will be deducted from the amount to be reimbursed. The return cost fee for all products in Spain and Portugal is €6.00.

HIDITEC shall refund the customer the total amount paid, less the return fee, without undue delay and, in any case, no later than 30 calendar days after HIDITEC has been informed of the decision to withdraw. The refund shall be made via the same payment method used for the initial transaction, without prejudice to customer consumer rights.

If customers want to make a query about the withdrawal and its status, they can do so by filling out the Customer Service Form in the information section on our website.

5.4 The customer must bear in mind that, if the product to be withdrawn has been purchased as part of a pack of two products, thereby forming part of an offer involving each product, the customer shall not be required to return all the products that make up that pack. However, if returning only one of the products, only the difference between the amount paid for the purchase of the product pack and the normal, unreduced sale price of the unreturned product will be refunded. Accordingly, for customer information purposes, the pre-contractual information on the pack itself will indicate the individualised normal sale price of each of the products that comprise it (price per unit of measure).

5.5 The customer must bear in mind that there are some products which, by their very nature, have special return conditions: 

To exercise the right to withdraw regarding certain products from the “Audio and Accessories” range, such as Headphones, Earbuds, Backpacks and Caps, these must be returned unused in their original packaging for reasons of both health protection and hygiene under Article 103(e) of Royal Legislative Decree 1/2007, of November 16, adopting the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws.